Returns and refunds
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, received the goods.
To exercise your right of withdrawal, please inform us by a clear statement sent by post or email:
Motorize Gebrauchtteile GmbH
Hannoversche Str. 21
30974 Wennigsen
Germany
Phone: +49 5109 7989017
Email: gebrauchtteile@motorize.de
You may use the sample withdrawal form below, but this is not required.
To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs, no later than fourteen days from the day on which we receive your withdrawal notice.
We will use the same payment method that you used for the original transaction unless expressly agreed otherwise. We will not charge any refund fee.
You must return the goods to us without undue delay and no later than fourteen days from the day on which you informed us of the withdrawal.
You bear the direct cost of returning the goods. You are only liable for any loss in value if this loss results from handling the goods beyond what is necessary to inspect their condition, properties and function.
Excluded items
The right of withdrawal does not apply to goods that are made to customer specifications or clearly personalized. It also does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and send it back to us:
To:
Motorize Gebrauchtteile GmbH
Hannoversche Str. 21
30974 Wennigsen
Germany
Email: gebrauchtteile@motorize.de
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if this form is submitted on paper: